PERFORMANCE MANAGEMENT

• An overview of the process and elements of performance management.

• Creating a culture of accountability.

• Aligning vision to annual corporate goal setting to organizational goal setting to individual results

• How to create SMART goals

• Real time feedback process and methodologies

• Linking performance to pay

BUILDING TRUST ON YOUR TEAM

Addressing Conflict

• Moving towards greater trust for cohesion and stronger productivity

• Tools for trust building

• Review of the Thomas-Kilman conflict management model

• Avoiding the traps of trust busting

• Active listening / influence with respect

BEHAVIORAL INTERVIEWING

Legally compliant interviews

• An overview of behavioral interviewing process

• Method and tools

• Sample behavioral interview questions

• Overview of legal obligations to conduct a compliant interview – the do’s and don’ts

• Ensure you’re hiring for high productivity and fit – avoid the “attitude problems” that may derail your department

• Understanding the top diversity issues

• Provide strategies for dealing with diversity and inclusion

• Discuss the advantages and disadvantages of diversity and inclusion

• Building your diversity program

DIVERSITY AND INCLUSION

DiSC / MYERS-BRIGGS
Behavioral Assessments

• We help you decide the best fit for your organization – DiSC or Myers-Briggs Type Indicator

• Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems

• Improve working relationships by recognizing the communication needs of team members

• Facilitate better teamwork and minimize team conflict

• Manage more effectively by understanding the dispositions and priorities of employees and team members

• Become more self-knowledgeable, well-rounded and effective leaders

PREVENTING & RESPONDING TO HARASSMENT

(employee population or manager awareness options)

• Revise or create harassment policies & code of conduct

• Learn techniques and prevention strategies

• Delineate “gray areas” such as flirting and dating in the workplace

• Define unlawful sexual harassment

• Identify varying examples and levels of harassment

• Understand how to handle disclosure conversations and incident reporting

• Navigate boundaries, consent, and power dynamics

• Receive a culture evaluation and recommendations

• Partnership includes assistance post-incident to rebuild employee trust

• Bring in support resources for employees & management involved 

• All of the above can be customized based on your company’s industry, size, location, and management level

HR COMPLIANCE 

Basic Guidance for Supervisors and Line Managers

• Expectations & Traits of Quality Managers

• Employment Law Overview & Discriminatory Practices – “What to be Aware of” & “Know When Pause & to Seek Guidance”

• Situations & Interactive Examples with Discrimination, Pay Practices, Harassment, Disabilities, Avoiding Retaliation, Protected Absences, Privacy, Hiring Basics, Constructive Discharge

• Common Types of Unethical Behavior

• Common Q&A & Practical Tips

• Overview of Employment and Workplace Laws – What, How, When & Consequences

• Understanding a Manager’s role as an “Agent of the Company” & Steps to Protect the Company

• Responding to potential issues that put the company at risk; How to be Good Stewards of the Company & Reduce the Company’s Risk Exposure

• Professionalism in the Workplace (attitude, gossip, workplace communications)

• Investigations, Communications & What to do when a Claim is Filed

• Manager & Leader Role Play Exercises for Practical Application

RESILIENT MIND RESILIENT TEAM

• Understanding how stress quietly starts and spreads

• Learn a 20-minute strategy for rest, recovery, and balance inside the work day at your desk

• Easy to experience and enjoy, a customized, office-friendly set of techniques that can be done at your desk

• Empower teams to cope with the challenges that permeate all of work and life